Balearic Islands Tourism Guide - Majorca Disabled Travel

Majorca Important Contacts

British travellers to the Balearic Islands should refer to the British Embassy and Consulate based in Palma de Mallorca, or the Consulates in both Ibiza and Menorca. For lost or stolen passports, or in the event of accidents and emergencies during your holiday you should contact the British Embassy for assistance and advice. British Consulate, Plaza Mayor 3D, 07002 Palma. Mallorca. Tel.: (00-34) 971-712445. The British Consul in the Balearic Islands is Paul Abrey. . Office hours are from 08.00 to 15.30, from Monday to Friday and the Consulate is open to the public from 09.00 to 14.00. In July and August our office hours are from 08.00 to 14.30 and the Consulate is open to the public from 08.30 to 14.00. In the event of an emergency out of office hours you can contact our 24-hour Duty Officer by calling the British Embassy in Madrid on (00-34) 91-7008200, weekdays until 20.00hrs. After 20.00 and at weekends or fiestas call (00-34) 606-987-626.

When you ring home from Majorca it's worth noting that Spain has switched from 07 to 00 for international access. Some guide books are still posting out the wrong codes!. So, when you ring the UK from any of the Balearic Islands, first dial prefix 00 44, then the UK number, leaving off the first zero of the area code in the UK, eg. 00 44 1282 *** *** etc. For Citizens Service call 010, Directory Enquiries call 1003, For Emergencies call 112, Majorca Fire brigade call 080, for Police call 091.

Majorca Disabled Travel - Flying & Airport Assistance

Information on Travel for the disabled and disabled mobility and access to services and hotels abroad, including Majorca (Mallorca) is available from various sources. A particularly good first port of call for disabled access information abroad is Holiday Care (see their web link to the right). They have produced a number of disabled holidays leaflets with information particularly on disabled friendly accommodation in areas like Majorca, the Canary Islands and Spain in general. The pamplets are reasonably priced as well!

If you're a disabled adult or travelling with disabled children it's well worth doing a bit of research before your holiday to Majorca on what kind of assistance and help is available to you, and what your disability rights are abroad. Wheelchair users and disabled travellers abroad are firstly going to need assistance at the airport and during the flight. You'll be a little surprised and a tad miffed that flying, for some reason!, is not covered under the Disability Discrimination Act (1995). What the airline industry adhere to is their own code of practice - umm. Better than nothing, but not a legal document!

Useful key points are outlined in a leaflet from the Disabled Persons Transport Advisory Committee (DPTAC) which is basically a summary of key points in the airlines' code of practice. Until you've checked in at your airline check in desk, responsibility for disabled access and mobility assistance is the airports.

Disabled Travel & Wheelchair Assistance at Airports - What to Expect

Disabled travellers can expect access to assistance at airports and during flights. When you arrive at airports, including Palma de Mallorca, it's well worth notifying airports on your required needs. You can expect assistance to reach your check-in desk which could take the form of needing a wheelchair from the terminal entrance, or an escort if you have a sensory impairment, or help carrying your luggage. You can also get assistance with registration at the check-in desk, with staff on hand trained in BSL, and help to reach your departure gate can also be provided. The code leaves the decision to the individual passenger whether to transfer into one of the airline's wheelchairs or to remain in your own whilst waiting to board. You can also get help boarding and disembarking from the aircraft.

Cabin crew on the aircraft should provide you with assistance in stowing and retrieving baggage on the plane should you need it. However if baggage to be stowed in cabin lockers is very heavy, they may refuse to lift it on health and safety grounds. Ask about this if you think your hand luggage may be heavy when you check in. If you need it, an on-board wheelchair can be provided, as can assistance moving to and from the plane toilet. Cabin crew cannot help on any issue involving personal hygiene, again connected with health and safety and food handling. You can also expect assistance transferring between a mobility aid and passenger seat. This again is a health and safety issue. It's increasingly the practice of airlines that this task is carried out not by cabin crew but by baggage handling staff who are trained in manual handling techniques.

During your flight you can get limited assistance with meals, but Cabin crew will only assist with opening packaging, and describing the layout of the tray to visually impaired passengers, but they cannot assist with feeding. Cabin crew will assist in briefing disabled passengers and their travelling companions on emergency procedures and the layout of the cabin. Airlines can also provide staff trained in BSL or offer an explanation which is easy to understand. When you reach your destination airport you can expect assistance to the general public area or to a representative tour operators. You'll certainly need this at Palma Airport in Majorca as there is often a long distance to travel from the arrival gate to the main terminal. Prior to your travel it's well worth ensuring that this mobility transport support is in place. Generally, assistance to passengers in transit is provided as is assistance to the point of onward travel. The rule of thumb for travellers with disabilities is to make clear your needs to airports, tour operators and airlines before you travel. They should then kick in with all this support as specified in the code of practice. If any fail to offer the support outlined in the Code of Practice after you have outlined your needs prior to travel, it's well worth complaining to either Tripscope or DPTAC (web links to the right).

Holiday Disabled Travel Majorca

If you are a wheelchair user or traveller with any disability issue you are certainly entitled to travel alone. There are some basic guidelines on this issued by DPTAC and they state that you can travel alone if you are not reliant on supplementary oxygen, you can feed yourself, you can transfer to an on-board wheelchair (where available) on your own, you can use the on-board toilet without assistance, you can administer your medication without help and that you can understand instructions and make yourself understood.

Travel for disabled adults and children in Majorca has some good points. Starting with Palma Airport, although it's a bit of a sprawl this airport it's pretty much all level access, with plenty of disabled toilets scattered about. There a wide, easily accessible lift as well to the departure terminal. Notify your airline before departure and they should arrange the necessary airport shuttle bus or taxis. Staff wearing Blue Jackets at Palma Airport are there to assist you so do ask them for assistance if needed. Transport from Palma airport to your chosen Majorca resort is worth planning ahead, although taxis are excellent, and ample are available at Palma Airport.